TERMS OF USE, REFUND, AND CANCELLATION POLICY

1. Acceptance of Terms

Welcome to Videoath (“Company,” “we,” “us,” or “our”). By accessing or using our website, platform, or services (collectively, the “Services”), you agree to be bound by these Terms of Use, including the Refund and Cancellation Policy (collectively, the “Terms”). If you do not agree with any part of these Terms, you must not use the Services.

2. Eligibility

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to register for or use our Services.
  • By using our Services, you represent and warrant that you meet all the eligibility requirements stated in these Terms.

3. Changes to Terms

  • We reserve the right to modify or replace these Terms at any time. If we make significant changes, we will notify you by email or by placing a prominent notice on our website.
  • Your continued use of the Services after any changes are posted constitutes your acceptance of the revised Terms.

4. Account Registration and Security

  1. Account Creation
    • You may be required to create an account and provide certain personal information, including your name, email address, and payment details, to use certain features of the Services.
  2. Account Responsibility
    • You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
    • You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
  3. Accurate Information
    • You agree to provide accurate, current, and complete information during the registration process.
    • We reserve the right to suspend or terminate your account if any information provided is found to be false, misleading, or incomplete.

5. Use of the Services

  1. License
    • Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your personal, non-commercial use.
  2. Prohibited Activities
    • You agree not to:
      • Use the Services for any illegal or unauthorized purpose.
      • Copy, modify, distribute, sell, or lease any part of our Services or included software.
      • Attempt to reverse-engineer or extract the source code of our software.
      • Violate the rights of others, including any intellectual property, privacy, or publicity rights.
      • Engage in any activity that could damage, disable, or impair the Services.

6. Intellectual Property

  • All content, trademarks, service marks, trade names, logos, and other intellectual property displayed on the Services (“Content”) are the property of the Company or its licensors.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.

7. Subscription and Billing

  1. Subscription Plan
    • We offer a subscription-based service for our Comprehensive Program at CA$500.00 per year, or at the rate advertised at the time of your purchase.
  2. Free Trial
    • We provide a 1-day free trial period. During this trial, you can access our Comprehensive Program without incurring charges.
    • If you do not cancel before the free trial ends, you will be automatically charged the subscription fee on the payment method you provided at registration.
  3. Automatic Renewal
    • Your subscription will automatically renew at the end of each billing cycle unless you cancel prior to the renewal date.
    • By not canceling, you authorize us to charge your payment method for the renewal term.
  4. Payment Method
    • You agree to keep your payment information up to date. If your payment method fails, we may suspend or terminate your subscription until payment is successfully processed.
  5. Taxes and Fees
    • Applicable taxes or transaction fees may be charged in addition to the subscription fee, depending on your location and local regulations.

8. Refund and Cancellation Policy

  1. Cancellation During Free Trial
    • You may cancel at any time during the 1-day free trial. If you cancel within this period, you will not be charged.
  2. Post-Trial Subscription Cancellation
    • If you do not cancel before the free trial ends, the subscription fee will be charged.
    • You may cancel your subscription at any time after the free trial via your account settings or by contacting our support team at support@videoath.com. Your subscription will remain active until the end of the current billing cycle.
  3. Refund Policy
    • No Refunds After Billing: Once billed, subscription fees are generally non-refundable. No prorated refunds or credits will be provided for partial use or for unused subscription periods.
    • Exceptional Circumstances: In rare cases and at our sole discretion, we may issue a partial or full refund due to significant service errors or other extraordinary circumstances.
    • Refund Requests: If you believe you qualify for a refund, contact us within 14 days of the charge with a detailed explanation and any supporting documentation. If approved, refunds will be processed to the original payment method.
  4. Confirmation of Cancellation
    • You will receive a confirmation email upon cancellation. If you do not receive this email, please contact our support team to verify your cancellation request was received.

9. User Conduct and Content

  • You agree to use the Services responsibly and in compliance with all applicable laws and regulations.
  • You are solely responsible for any content you post or transmit through the Services and for any consequences arising from such content.

10. Disclaimers

  1. No Guarantee of Results
    • Our Services are designed to help premedical students prepare for interviews, but we make no guarantees regarding acceptance into medical schools or any specific results.
  2. Disclaimer of Warranties
    • The Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
  3. No Liability for Third-Party Services
    • We may link to or integrate with third-party services. We have no control over these services and are not responsible for their content, privacy policies, or practices.

11. Limitation of Liability

  • To the fullest extent permitted by law, the Company and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Services.

12. Indemnification

  • You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms or your use of the Services.

13. Termination

  • We reserve the right to terminate or suspend your account and access to the Services at any time, for any reason, including for violation of these Terms.
  • Upon termination, your right to use the Services immediately ceases, and any data or content associated with your account may no longer be accessible.

14. Governing Law and Dispute Resolution

  • These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the Company is registered, without regard to its conflict of law principles.
  • Any dispute arising from or relating to these Terms shall be resolved exclusively in the competent courts of that jurisdiction.

15. Severability

  • If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16. Entire Agreement

  • These Terms constitute the entire agreement between you and the Company regarding your use of the Services and supersede any prior agreements.

17. Contact Information

  • If you have any questions or concerns regarding these Terms or the Refund and Cancellation Policy, please contact us at:
    Email: support@videoath.com
    Address: Videoath Inc.

Disclaimer: This document is provided for general informational purposes only and does not constitute legal advice. Laws and regulations may vary by jurisdiction, and you should consult a qualified attorney to ensure your policies comply with all relevant legal requirements.